Help Desk - English

Re-downloading your purchases and updates

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"Not correctly licensed" error

If you try to drive a train and get a grey error box on the screen with white text telling you that the train is not correctly licensed, the solution is to install the newest version of the train. Thi...

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Refund policy.

Because ChrisTrains products are delivered via digital downloads, all sales are final and no refunds will be given after the download is completed. Product replacements can be offered (such as more do...

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End User License Agreement (EULA)

Below is the EULA (End User License Agreement) that is standard to all ChrisTrains products. Please read it and understand it.

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Product Updates

If you purchased the product direct from my site: Major updates are sent out via email to the email address on file from the original purchase. Important information for Treinpunt and Signalsoft custo...

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Handbooks / manuals

Manuals can be found in C:\Program Files (x86)\Steam\steamapps\common\RailWorks\Manuals\ChrisTrains (your drive letter may vary)

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Where is my train & how do I drive it?

All ChrisTrains products will show up in the 'QuickDrive' menu in the game. There you will be able to choose which train to drive. VERY IMPORTANT: For the electric trains you must FIRST choose a route...

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None of the train controls work

Helpful tutorial video on YouTube : Recommended settings for ChrisTrains product in Train Simulator (1) You must be using the 2013 (or newer) version of the game.

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Where can I find scenarios for the trains?

You can find the scenarios for my trains here.

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Scenario editor and ChrisTrains consists

In the scenario editor, follow the steps below to see the pre-built consists in the consist list.

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Re-downloading a train

If you need to re-download a past purchase, please submit a help desk ticket using the category "Product re-activation / re-download".

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SGM paint pack controls do not work

If you are trying to drive one of the SGM paint pack trains and the controls do not work, you must make sure you have the up-to-date version of the main SGM model too. The paint pack must be v1.1 or n...

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How do I install a train?

When you buy a train from my site or one of the participating retailers, you will receive a link to a .exe installation file in your email, along with a key code. The key code is unique to you and tra...

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NS platforms have no passengers, doors won't open on trains.

If you are using a route that makes use of the ChrisTrains NS platforms, and you notice that there are no passengers on the platforms and/or the doors of your train do not open, please make sure to en...

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Enabling cargo / freight

To see the cargo or freight on freight wagons (for example the slmmnps), use the scenario editor:

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Can I manually control the doors so they stay open longer?

Railworks really wants to control the doors of passenger trains. With scripting, I can do almost anything, so Icould make the doors all manually controllable.

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Some trains (for example the 6400 or 2200) do not show up in the Quickdrive menu

The consists that are provided for the NS6400 and NS2200 use freight wagons that were originally included in Train Simulator 2012. If you have upgraded from that version, you should have those wagons....

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When will the current project be ready?

Individual questions about when a project will be finished will not be answered, other than providing you a link to this article.

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Why do I have to pay for ChrisTrains products? Why are they not free?

First and foremost, I run ChrisTrains as a commercial business that makes add-ons for commercially available games.

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Why is a particular colour scheme or livery not available for a certain train?

To make ChrisTrains products, I need to get (amongst other things) written permission from the various companies to use their trademarked logos and colour schemes. These types of agreements often incl...

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Repaints / reskins

ChrisTrains has no problem if you want to repaint any of our products for personal and non-commercial use. This means either for yourself, or for distribution on forums and other websites. The conditi...

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Promotional copies of products (reviews, youtube etc)

ChrisTrains can provide promotional copies of trains to legitimate, well-established gaming outlets for review. "Well established" is defined as a YouTube channel or Let's-Play site with over 10,000 s...

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Signalsoft customers

The Signalsoft partner webshop has unfortunately had to close. As part of the original agreement with Signalsoft, ChrisTrains was sent monthly sales lists. I have recovered all of these databases goin...

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Legacy Treinpunt customers (before Simtogether)

On November 1st 2019, TreinPunt.NL turned into SimTogether. Because it was technically not possible to convert the old TreinPunt.NL sales to the new SimTogether webshop, the information was instead tr...

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Windows 7 no longer supported. Installation fails to find server to validate key.

Since October 2018, Windows 7 is no longer supported either officially by Dovetail Games, nor by ChrisTrains. There is no guarantee that any ChrisTrains product will work in Windows 7. The most likely...

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Sales tax (VAT) and country of origin

Even though the ChrisTrains webshop is based in America, I still need to collect sales tax, and four times a year, I need to distribute that tax to each country in the EU (which, trust me, is not easy...

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