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Re-downloading your purchases and updates
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If you try to drive a train and get a grey error box on the screen with white text telling you that the train is not correctly licensed, the usual solution is simply to re-install the train with your ... |
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Symptom: A virus warning message will appear warning you of "fileRepMalware" or "WS.Reputation.1":
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ChrisTrains installers are compressed (packed) during installation to bring the file size down. Several antivirus programs, including Windows Defender (as of January 2019) incorrectly flag these insta... |
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Because ChrisTrains products are delivered via digital downloads, all sales are final and no refunds will be given after the download is completed.
Product replacements can be offered (such as more do... |
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Below is the EULA (End User License Agreement) that is standard to all ChrisTrains products. Please read it and understand it.
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The ChrisTrains installer performs an online key code check during product activation.
You must be connected to the internet for the installation to succeed.
No pers |
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If you purchased the product direct from my site: Major updates are sent out via email to the email address on file from the original purchase. Important information for Treinpunt and Signalsoft custo... |
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Manuals can be found in the Start menu->All programs->ChrisTrains |
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All ChrisTrains products will show up in the 'QuickDrive' menu in the game. There you will be able to choose which train to drive. For the electric trains you must choose a route with overhead power c... |
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(1) You must be using the 2013 (or newer) version of the game.
(2) My trains do not work with the 'simple' control mode - you must use 'expert' controls in the game:
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You can find the scenarios for my trains here. |
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In the scenario editor, follow the steps below to see the pre-built consists in the consist list.
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If you need to re-download a past purchase, please submit a help desk ticket using the category "Product re-activation / re-download". |
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If you see a grey error box with white text, telling you that the ICM is not correctly licensed, it normally means that you are trying to use one of the ICM paintpack trains from the v1.4 paint pack w... |
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If you are trying to drive one of the SGM paint pack trains and the controls do not work, you must make sure you have the up-to-date version of the main SGM model too. The paint pack must be v1.1 or n... |
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When you buy a train from my site or one of the participating retailers, you will receive a link to a .exe installation file in your email, along with a key code. The key code is unique to you and tra... |
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If you are using a route that makes use of the ChrisTrains NS platforms, and you notice that there are no passengers on the platforms and/or the doors of your train do not open, please make sure to en... |
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To see the cargo or freight on freight wagons (for example the slmmnps), use the scenario editor:
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New download policy
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Railworks really wants to control the doors of passenger trains. With scripting, I can do almost anything, so Icould make the doors all manually controllable.
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The consists that are provided for the NS6400 and NS2200 use freight wagons that were originally included in Train Simulator 2012. If you have upgraded from that version, you should have those wagons.... |
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Tip: When you receive your license key, it will have three groups of letters and numbers, for example:
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Individual questions about when a project will be finished will not be answered, other than providing you a link to this article.
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First and foremost, I run ChrisTrains as a commercial business that makes add-ons for commercially available games.
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To make ChrisTrains products, I need to get (amongst other things) written permission from the various companies to use their trademarked logos and colour schemes. These types of agreements often incl... |
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ChrisTrains has no problem if you want to repaint any of our products for personal and non-commercial use. This means either for yourself, or for distribution on forums and other websites. The conditi... |
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ChrisTrains can provide promotional copies of trains to legitimate, well-established gaming outlets for review. "Well established" is defined as a YouTube channel or Let's-Play site with over 10,000 s... |
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This article ONLY applies to customers purchasing products from SignalSoft or Treinpunt:
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ChrisTrains installation files are not digitally signed, so some antivirus programs and browsers will pop up a message indicating that the program could be 'harmful' or 'dangerous'.
The picture below ... |
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If you receive an error message from the installer, it's almost always because of an antivirus program. Sometimes the installation file will appear to be correctly downloaded but the antivirus program... |
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When installing a ChrisTrains product, you are agreeing (by accepting the EULA) to a limit of 10 installations.
You may pur |
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