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"Not correctly licensed" error Article rated 2.8/5.0
If you try to drive a train and get a grey error box on the screen with white text telling you that the train is not correctly licensed, the usual solution is simply to re-install the train with your ...
Refund policy. Article rated 3.0/5.0
Because ChrisTrains products are delivered via digital downloads, all sales are final and no refunds will be given after the download is completed. Product replacements can be offered (such as more do...
End User License Agreement (EULA) Article rated 4.8/5.0
Below is the EULA (End User License Agreement) that is standard to all ChrisTrains products. Please read it and understand it.
Product activation Article rated 3.4/5.0
The ChrisTrains installer performs an online key code check during product activation. You must be connected to the internet for the installation to succeed. No pers
Product Updates Article rated 3.1/5.0
If you purchased the product direct from my site or SignalSoft: Major updates are sent out via email to the email address on file from the original purchase. Important information for Signalsoft custo...
Handbooks / manuals Article rated 3.0/5.0
Manuals can be found in the Start menu->All programs->ChrisTrains
Where is my train & how do I drive it? Article rated 3.0/5.0
All ChrisTrains products will show up in the 'QuickDrive' menu in the game. There you will be able to choose which train to drive. For the electric trains you must choose a route with overhead power c...
None of the train controls work Article rated 3.0/5.0
(1) You must be using the 2013 (or newer) version of the game.  (2) My trains do not work with the 'simple' control mode - you must use 'expert'  controls in the game:
Where can I find scenarios for the trains? Article rated 3.2/5.0
You can find the scenarios for my trains here.
Scenario editor and ChrisTrains consists Article rated 3.0/5.0
In the scenario editor, follow the steps below to see the pre-built consists in the consist list.
Re-downloading a train Article rated 3.9/5.0
If you need to re-download a past purchase, please submit a help desk ticket using the category "Product re-activation / re-download".
ICM / ICMm "not correctly licensed" error. Article rated 3.7/5.0
If you see a grey error box with white text, telling you that the ICM is not correctly licensed, it normally means that you are trying to use one of the ICM paintpack trains from the v1.4 paint pack w...
SGM paint pack controls do not work Article rated 3.2/5.0
If you are trying to drive one of the SGM paint pack trains and the controls do not work, you must make sure you have the up-to-date version of the main SGM model too. The paint pack must be v1.1 or n...
How do I install a train? Article rated 2.8/5.0
When you buy a train from my site or one of the participating retailers, you will receive a link to a .exe installation file in your email, along with a key code. The key code is unique to you and tra...
NS platforms have no passengers, doors won't open on trains. Article rated 2.7/5.0
If you are using a route that makes use of the ChrisTrains NS platforms, and you notice that there are no passengers on the platforms and/or the doors of your train do not open, please make sure to en...
Enabling cargo / freight Article rated 3.5/5.0
To see the cargo or freight on freight wagons (for example the slmmnps), use the scenario editor:
Lost installation files or keycodes Article rated 2.9/5.0
New download policy
Can I manually control the doors so they stay open longer? Article rated 3.2/5.0
Railworks really wants to control the doors of passenger trains. With scripting, I can do almost anything, so Icould make the doors all manually controllable.
Some trains (for example the 6400 or 2200) do not show up in the Quickdrive menu Article rated 3.0/5.0
The consists that are provided for the NS6400 and NS2200 use freight wagons that were originally included in Train Simulator 2012. If you have upgraded from that version, you should have those wagons....
Antivirus reports a virus in the download Article rated 3.2/5.0
This happens most often with Norton360 and it's "reputation" function. Th
AVAST Antivirus prevents installer from running. Windows freezes. Article rated 3.2/5.0
AVAST antivirus has a function called "reputation services". If this function is enabled, some ChrisTrains products will not install. The symptom is that you will double-click on the installer file, a...
Use copy / paste to quickly fill in your license code during installation. Article rated 3.0/5.0
Tip: When you receive your license key, it will have three groups of letters and numbers, for example:
When will the current project be ready? Article rated 3.0/5.0
Individual questions about when a project will be finished will not be answered, other than providing you a link to this article.
Why do I have to pay for ChrisTrains products? Why are they not free? Article rated 3.0/5.0
First and foremost, I run ChrisTrains as a commercial business that makes add-ons for commercially available games.
Why is a particular colour scheme or livery not available for a certain train? Article rated 3.4/5.0
To make ChrisTrains products, I need to get (amongst other things) written permission from the various companies to use their trademarked logos and colour schemes. These types of agreements often incl...
Repaints / reskins Article rated 3.2/5.0
ChrisTrains has no problem if you want to repaint any of our products for personal and non-commercial use. This means either for yourself, or for distribution on forums and other websites. The conditi...
Promotional copies of products (reviews, youtube etc) Article rated 3.8/5.0
ChrisTrains can provide promotional copies of trains to legitimate, well-established gaming outlets for review. "Well established" is defined as a YouTube channel or Let's-Play site with over 10,000 s...
Data Protection Directive (Directive 95/46/EC) / General Data Protection Regulation (GDPR - Regulation (EU) 2016/679) Article rated 3.2/5.0
This article ONLY applies to customers purchasing products from SignalSoft:   B
'Not commonly downloaded' popup when downloading an installation file Article rated 3.0/5.0
ChrisTrains installation files are not digitally signed, so some antivirus programs and browsers will pop up a message indicating that the program could be 'harmful' or 'dangerous'. The picture below ...
"File contains invalid data" during installation. Article rated 3.0/5.0
If you receive an error message from the installer, it's almost always because of an antivirus program. Sometimes the installation file will appear to be correctly downloaded but the antivirus program...